PINEVILLE – Pineville Community Hospital Home Health Agency has been named a 2012 HHCAHPS Honors recipient, a prestigious award recognizing home health agencies that provide the best patient experience.
Established by Deyta, this annual honor acknowledges the top 20 percent of agencies that continuously provide the highest level of satisfaction through their care as measured from the patient’s point of view. The HHCAHPS Honors identifies the highest performing agencies ranked by analyzing satisfaction measures covering both performance and improvement of care over a twelve-month period.
“The HHCAHPS Honors defines a new standard of excellence in the patient experience for home health agencies,” said Bill Bassett, Deyta’s vice president of Home Health. “Identifying the top-performers in the home health industry is our way of recognizing HHAs that are dedicated to providing high quality of care in a patient-centric approach. The resulting patient experience is a key driver of ongoing patient and agency success.”
The HHCAHPS Honors rankings were compiled from the HHCAHPS survey results of over 1,800 home health agencies from April 2011 to March 2012. Two domains of performance were used in the calculations covering the 19 questions that comprise the five publically reported measures on Home Health Compare.
Greg Nunnelley, of Pineville Community Hospital, commended the Home Health agency.
“We are proud of this award as it is a direct reflect of our staff’s dedication and commitment to delivering quality healthcare to our residence in Bell County,” said Nunnelley.
Deyta partners with thousands of hospice, home health, human services and other organizations, to measurably improve the quality of patient care and services, the experience of customers and employees, and the effectiveness of their operations. With 20 years of experience, Deyta offers proven solutions with powerful reporting, educational programming, and extraordinary customer service. Deyta clients and collaborators are providers, industry associations, regulatory agencies, vendors, and consultants who are committed to improving healthcare.